![]() ![]() ![]() * On Windows: Hold the '''Shift''' key when you open the Firefox desktop or Start menu shortcut. '''If Firefox is not running,''' you can start Firefox in Safe Mode as follows: * Click the menu button ], click Help ] and select ''Restart with Add-ons Disabled''. '''If Firefox is open,''' you can restart in Firefox Safe Mode from the Help menu: ] is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes). ![]() You could try '''Firefox Safe Mode''' to see if the problem goes away. It might help others with the same problem. When you figure out what's causing your issues, please let us know. To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again. ![]() Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause. If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. When the Firefox Safe Mode window appears, select "Start in Safe Mode". On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.If Firefox is not running, you can start Firefox in Safe Mode as follows: Click the menu button, click Help and select Restart with Add-ons Disabled.If Firefox is open, you can restart in Firefox Safe Mode from the Help menu: Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes). You could try Firefox Safe Mode to see if the problem goes away. This has more information on Flash Player hardware acceleration, if you're interested.ĭoes this solve the problem? Let us know. # Click '''Close''' to close the Adobe Flash Player Settings Window. # Remove the check mark from '''Enable hardware acceleration'''. # Click on the icon at the bottom-left of the Adobe Flash Player Settings window to open the Display panel. The Adobe Flash Player Settings screen will open. #Click on '''Settings''' in the context menu. #Right-click on the Flash Player logo on that page. To disable hardware acceleration in Flash Player: (See ] for more information on using the Flash plugin in Firefox). Some problems with Flash video playback can be resolved by disabling hardware acceleration in your Flash Player settings. ![]()
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